Effective September 23, 2026

Privacy notice

FeeLedger is operated by SparCorp Ventures LTD (“FeeLedger,” “we,” or “us”). This notice explains how we handle personal information when a firm uses FeeLedger or someone visits our website.

Our role

The subscribing firm decides which authorized Clio account to connect, which matters to select, and how its internal reports are used. For matter, activity, and timekeeper information handled on the firm’s instructions, the firm controls the business purpose and FeeLedger acts as its service provider. We handle account, billing, security, and support information for our own operational purposes.

Information we handle

• Account information: owner name, firm name, email address, password hash, verification status, and session records.
• Clio source information: identifiers and display names for matters and users, work dates, recorded hours, and the minimum settings needed to prepare reports. FeeLedger does not intentionally fetch client narratives, documents, invoices, trust balances, or payments. Matter names may still contain personal information.
• Workspace and report information: selected matters, reporting cutoffs, flat-fee pools, currencies, reference rates, exclusions, notes, allocations, finalized report snapshots, and audit events.
• Billing information: Stripe customer, subscription, price, and status identifiers. Stripe processes payment-card and bank details; FeeLedger does not receive full card numbers.
• Support and technical information: messages you send, timestamps, error details, IP address and ordinary server request data used to operate and protect the service.

How we use information

We use information to authenticate users; connect to Clio at the user’s direction; refresh reporting inputs; calculate, save, and export internal reports; provide subscription billing and support; secure and troubleshoot the service; meet legal obligations; and improve reliability. We do not sell personal information, use it for targeted advertising, or submit firm records to a generative-AI service. First-party product events use event names and workspace identifiers rather than matter names or financial amounts.

Consent and appropriate purposes

We collect, use, and disclose personal information with consent or as otherwise permitted by applicable law, and only for purposes a reasonable person would consider appropriate in the circumstances. A firm must have authority to connect its Clio account and to provide the information it directs FeeLedger to process.

Service providers and locations

These providers process information for the purposes above under their own contracts and security programs. Information may be processed outside Canada and may be accessible to courts, law enforcement, or national-security authorities under the laws of those places. Selecting Clio’s Canadian API region does not make FeeLedger’s application storage Canadian.

Retention and deletion

Workspace settings, normalized reporting inputs, audit events, and finalized reports remain available until the workspace is deleted or we must retain them for a legal or business reason. Disconnecting Clio removes the local Clio credentials and stops future refreshes; it does not erase saved reports or normalized inputs. Before deleting a workspace, an active or unresolved subscription must be cancelled or resolved through the billing portal.

After an allowed workspace deletion, active application records and credentials are removed. The production database has a three-day point-in-time recovery window, and provider-generated logical exports may be retained for at least seven days. Deleted information may therefore remain in protected recovery copies until those copies expire or are overwritten. Stripe and other providers may keep records required by law or their contracts. If personal information was used to make a decision directly affecting an individual, applicable law may require the firm or FeeLedger to retain it long enough to allow access.

Security

FeeLedger uses encrypted HTTPS connections, password hashing, encrypted Clio credentials, private database network rules, least-privilege read-only Clio scopes, signed billing webhooks, and access controls. No system is perfectly secure. Please report suspected unauthorized access promptly and do not send passwords, reset links, Clio tokens, client narratives, or sensitive exports by email.

Cookies and website analytics

The application uses essential cookies to maintain secure sessions and related security state. FeeLedger does not add advertising cookies or third-party behavioral analytics to the public website. Hosting providers may process ordinary connection information to deliver and protect their services.

Access, correction, and complaints

You may ask for access to or correction of personal information under our control, withdraw consent where applicable, or raise a privacy concern by emailing support@getfeeledger.com. We may need to verify your identity and may direct a request concerning firm-controlled records to the subscribing firm. We will respond within the time required by applicable law. You may also contact the Office of the Information and Privacy Commissioner for British Columbia or, where applicable, the Office of the Privacy Commissioner of Canada.

Children

FeeLedger is a business service for authorized law-firm personnel and is not directed to children.

Changes

We may update this notice as the service, providers, or legal requirements change. We will post the updated notice with a new effective date and provide additional notice where a material change requires it.